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Anonymous · ‎30-09-2013

I think my kids have agreed to premium services. Cost £35 this month. How do I stop any further payments?

MI5 · ‎30-09-2013

http://www.phonepayplus.org.uk/

Previous discussion and advice http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-09-2013

http://www.phonepayplus.org.uk/

Previous discussion and advice http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-09-2013

If they have agreed by signing up then I would have thought you would need to contact them to stop the service.

It would help if you could say what the premium services are.

Hopefully MI5's links are of help

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