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Phone hasn't arrived

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Anonymous
Not applicable

on ‎30-12-2015 13:46

on ‎30-12-2015 13:46

Yesterday I ordered an iPhone 6S before 10pm which means it should arrive next day on free delivery which is today, I also paid extra for it to arrive before 10.30am. It is now 1.45pm and I've had no dispatch email and it's anot arrived.  Does anyone know what the problem could be, i.e. Low on stock or backed up or something.

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MI5
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on ‎30-12-2015 16:19

on ‎30-12-2015 16:19

O2's online ordering system is not "live" so whilst it may have been showing in stock at the time you placed your order, it unfortunately does not mean there were any in stock, so you may have to wait now for a further delivery of phones into o2.
If you call cs they will refund the expedited shipping costs that you paid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎30-12-2015 13:50

on ‎30-12-2015 13:50

Very probably out of stock. You need to call customer service.

Contact us

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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‎30-12-2015 13:57 - edited ‎30-12-2015 13:57

‎30-12-2015 13:57 - edited ‎30-12-2015 13:57

Deleted by me...

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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In response to Cleoriff

on ‎30-12-2015 16:15

on ‎30-12-2015 16:15

Call customer service on 202. I bet it's out of stock when you ordered it & the website wasn't updated as usual 

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎30-12-2015 16:19

on ‎30-12-2015 16:19

O2's online ordering system is not "live" so whilst it may have been showing in stock at the time you placed your order, it unfortunately does not mean there were any in stock, so you may have to wait now for a further delivery of phones into o2.
If you call cs they will refund the expedited shipping costs that you paid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Curr946
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on ‎31-12-2015 01:30

on ‎31-12-2015 01:30

Kind of ridiculous the stock level not live
Current Phone: Sony Xperia XZ Premium
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Anonymous
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In response to Curr946

on ‎31-12-2015 08:26

on ‎31-12-2015 08:26

Contact CS through the alternatives provided and let us know how you get on @KimAldridge95

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