Solved: Re: Phone hasn't arrived

Anonymous · ‎30-12-2015

Yesterday I ordered an iPhone 6S before 10pm which means it should arrive next day on free delivery which is today, I also paid extra for it to arrive before 10.30am. It is now 1.45pm and I've had no dispatch email and it's anot arrived. Does anyone know what the problem could be, i.e. Low on stock or backed up or something.

MI5 · ‎30-12-2015

O2's online ordering system is not "live" so whilst it may have been showing in stock at the time you placed your order, it unfortunately does not mean there were any in stock, so you may have to wait now for a further delivery of phones into o2.
If you call cs they will refund the expedited shipping costs that you paid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie · ‎30-12-2015

Very probably out of stock. You need to call customer service.

Contact us

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎30-12-2015

Deleted by me...

Veritas Numquam Perit

Anonymous · ‎30-12-2015

Call customer service on 202. I bet it's out of stock when you ordered it & the website wasn't updated as usual

MI5 · ‎30-12-2015

O2's online ordering system is not "live" so whilst it may have been showing in stock at the time you placed your order, it unfortunately does not mean there were any in stock, so you may have to wait now for a further delivery of phones into o2.
If you call cs they will refund the expedited shipping costs that you paid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎31-12-2015

Kind of ridiculous the stock level not live

Current Phone: Sony Xperia XZ Premium

Anonymous · ‎31-12-2015

Contact CS through the alternatives provided and let us know how you get on @KimAldridge95

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