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Personal hotspot

starspark
Level 1: Joiner
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on ‎06-09-2022 20:31

on ‎06-09-2022 20:31

Hello, i have an iphone 13 pro max, my previous phone was iphone 11 pro, i was able to use the personal hotspot and connect to other devices such as my laptop and smart tv, but since getting this new iphone i can’t connect to my tv, although i can share it with my previous iphone. when setting up the network on the tv my iphone won’t even show up in the list of networks. with my previous phone i had no problems with this. i have been trying to solve this issue since this morning with no luck. any help would be appreciated.

thank you

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MI5
Level 94: Supreme
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on ‎06-09-2022 20:43

on ‎06-09-2022 20:43

@starspark 

Ask O2 to check they have enabled iData on your account.

Also make sure your data apn is set to "idata.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎07-09-2022 14:58

on ‎07-09-2022 14:58

How are you getting on with this one @starspark? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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SCFung
Level 1: Joiner
In response to MI5
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on ‎22-09-2022 14:59

on ‎22-09-2022 14:59

I have the same issue and wonder if it has something to do with the new iOS. And my data is set to idata….

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MI5
Level 94: Supreme
In response to SCFung
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on ‎22-09-2022 15:34

on ‎22-09-2022 15:34

@SCFung 

It makes no difference what your apn is set to if iData is not enabled account side by O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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