People can't hear me but I can hear them
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on 04-01-2019 17:38
New iphone XR 10 days ago on a new O2 account (new SIM) having left EE. All set up now and sorted - except people keep saying they can't hear me - my voice goes in and out all the time. I've done a recording on the phone in same position - fine. Speaking over WhatsApp - seems fine according to people on other end. Been the same at home and up in Derby in the house and outside. I do have a Ottabox case but the mic is clearly not blocked. I've tried turning off noise cancelling ans done a network re-set. Any ideas?
on 04-01-2019 17:44
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on 04-01-2019 17:44
@Paulfires2018 Have you tried a factory reset? Sounds like a loose connection somewhere or a faulty mic/speaker
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on 04-01-2019 17:51
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on 04-01-2019 17:51
Have you put a cover or screen protector on the phone?
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on 04-01-2019 18:06
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on 04-01-2019 18:06
@Paulfires2018 check your network status here http://status.o2.co.uk/ and some more troubleshooting here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
If you can try a non O2 sim in the phone it will rule in or out a phone issue.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-01-2019 21:25
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on 04-01-2019 21:25
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on 04-01-2019 21:36
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on 04-01-2019 21:36
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-01-2019 21:41
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on 04-01-2019 21:41
That'll teach me to read the whole post!
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on 04-01-2019 22:24
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04-01-2019 22:26 - edited 04-01-2019 22:27
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04-01-2019 22:26 - edited 04-01-2019 22:27
Did anyone else feel this was a mental health issue from the title and then ran in to give the OP a virtual hug?... 😄❤️
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on 04-01-2019 22:39
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on 04-01-2019 22:39
It's the opposite way round for me