People can't hear me but I can hear them

[Paulfires2018]

New iphone XR 10 days ago on a new O2 account (new SIM) having left EE. All set up now and sorted - except people keep saying they can't hear me - my voice goes in and out all the time. I've done a recording on the phone in same position - fine. Speaking over WhatsApp - seems fine according to people on other end. Been the same at home and up in Derby in the house and outside. I do have a Ottabox case but the mic is clearly not blocked. I've tried turning off noise cancelling ans done a network re-set. Any ideas? 

[Anonymous]

@Paulfires2018 Have you tried a factory reset? Sounds like a loose connection somewhere or a faulty mic/speaker 

[jonsie]

Have you put a cover or screen protector on the phone?

[MI5]

@Paulfires2018 check your network status here http://status.o2.co.uk/ and some more troubleshooting here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088 

If you can try a non O2 sim in the phone it will rule in or out a phone issue.

[jonsie]

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@jonsie wrote:

Have you put a cover or screen protector on the phone?

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In retrospect perhaps a silly question, iphone owners don't put covers on.....

[MI5]

Ottabox case according to OP @jonsie

[jonsie]

That'll teach me to read the whole post!

[mahj]

Hi, my fella had the same problem with his XR that he bought at the end of November. Not on O2 though so I’m going to assume it’s not a network issue. The fact that you only got it 10 days ago, personally I wouldn’t persist with the issue. Get it exchanged. I know it’s a farse setting it up again but at least you’ll be quicker next time. 😁💃🏻 Finger crossed you get it sorted

[mahj]

Did anyone else feel this was a mental health issue from the title and then ran in to give the OP a virtual hug?... 😄❤️

[jonsie]

It's the opposite way round for me