O2 travel help!!

[Anonymous]

Hi I'm in desperate need for help.
im currently in Malta with o2 travel activated (set up before I travelled)
i can make calls and texts and also can get 3G yet the Internet will not work neither will any apps as if I have no internet connection at all.

i have rang o2 many many times being passed backwards and forwards and no one seems to have any idea what is happening.
ive been offered compensation but that is no good as I need data.

things I have tried:

removing SIM card and restarting
comple reset of phone
choosing manual network
turning eu Internet off
turning data roaming on.
actually going into the mobile phone shop here in Malta to check if there is a signal problem with the carrier that o2 switches to here.
absolutely nothing has worked and I'm very angry with o2's complete lack of care here.

Thank you
Georgina

[adamtemp64]

@synge Have you tried manual network selection to select another carrier ? It could be a local issue 

[MI5]

Try rebooting the phone and also check that data roaming is enabled.

[synge]

Carrier - it defaults to O2.de, which would seem logical. I have tried manual adoption of vodaphone and one other, both without success.

Rebooting - done.

Data roaming - on, and I have also tried in turn 4G, 3G and 2G.

Thanks for the suggestions. I think I now have to wait until the online chat support team starts work ...

[synge]

Now resolved with the help of online chat support - roaming was not enabled on my account (even though it was was enabled on my phone and I had opted in to travel).

[adamtemp64]

Glad live chat solved it

[bexinthecity]

Ive been having the same problem in Switzerland - I have to activate and reactivate aeroplane mode several times to get it to kick in. Honestly o2 travel is useless - the only thing it's good for is calls and texts - when the data works it's so slow I give up.

[Leeds6]

You pay o2 travel daily only but rember it's not o2 fault its telephone company o2 local uses . I found no problems in Europe this year.

[bexinthecity]

Not quite - I had severely slow data speeds to the point where it was pointless using it however in the exact same spot I booted up my iPad with the Three sim in - which used the same Swisscom network and speeds were lightning fast so O2 do throttle speeds (and admit they do)

[jonsie]

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@Leeds6 wrote:

You pay o2 travel daily only but rember it's not o2 fault its telephone company o2 local uses . I found no problems in Europe this year.

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Sorry but I think it's entirely O2's fault, you get no throttling with EE or Three.

[bexinthecity]

Exactly.