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O2 app

Anonymous
Not applicable

Just downloaded the app for my iPad and my sign in details are not recognised. I thought I had forgotten my password so have accessed my account via the website then armed with the correct details I tried again but it will still not accept. Any suggestions would be greatly appreciated before I contact 02 help. 

Message 1 of 4
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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:
Is it trying to send a text to verify your number?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Anonymous
Not applicable
No, just details not recognised!
Message 3 of 4
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Have you got app on another device?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
1,788 Views