Solved: Re: Number unobtainable

Anonymous · ‎04-04-2017

I have an iPhone 7. I'm able to receive calls when the phone is switched on, but when the phone is switched off, anyone who tries to call me hears the 'number unobtainable' tone. No dialling tone. No calls are diverted to voicemail.

I'd be grateful for any advice.

MI5 · ‎04-04-2017

Is voice mail turned on?
Dial 1750 to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-04-2017

Is voice mail turned on?
Dial 1750 to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-04-2017

Thank you! The phone is working fine now. I recently upgraded to the iPhone 7 and didn't realise that some of the settings were incorrect.

MI5 · ‎04-04-2017

Good news. Glad you're sorted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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