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Hut
Level 1: Joiner
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Hi guys, can anyone help. I can't ring out on my i12 and have checked there are no service issues in the area. My bill is paid up to date and have turned the phone on and off but to no avail.  

any ideas

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MI5
Level 94: Supreme
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@Hut 

Is your SIM active?

If you did an upgrade you can use your old SIM or start a SIM swap from it to activate the new one. 

Guide: Sim Swap: a mini guide 2017 update 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Hut
Level 1: Joiner
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M15 not a sim issue. Have the phone a couple of months now. 

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MI5
Level 94: Supreme
  • 143435 Posts
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  • 27490 Solutions
Registered:

@Hut 

Do you have a phone signal?

Normal texts and mobile data working etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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