'Not subscribed to cellular data service'

[Anonymous]

My iphone has worked previously on 3G and Wifi. Now it will only conect on Wifi which is really frustrating. I have run updates and tried restarting etc but I am getting nowhere. When i try to connect it comes up withthe message 'Not subscribed to cellular data service'. I am on PAYG with plenty of data allowance left. Hope someone can help!

[Bambino]

Have you checked to see if there are any signal problems in your area? http://status.o2.co.uk/

If no problems are being reported, ring Customer Service on 4445.

[MI5]

Check the apn to make sure it's correct for your account.
It should be "payandgo.o2.co.uk"

[Anonymous]

Thanks Bambino, I have tried that already!

[Anonymous]

Hi MI5, Thanks for your reply. I am not sure what you mean by APN. I have gone into the general settings on the phone but cant find anything about APN. There is VPN but that isnt for that kind of information.  

[MI5 · Accepted solution]

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@Anonymous wrote:

Hi MI5, Thanks for your reply. I am not sure what you mean by APN. I have gone into the general settings on the phone but cant find anything about APN. There is VPN but that isnt for that kind of information.  

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To get to the correct area of the settings:

• Tap Settings
• Tap General
• Tap Cellular or Mobile Data
• Tap Cellular Data Network or Mobile Data Network

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network#iPhone

[Anonymous]

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network are apn settings.

try resetting the iphone.

Hold top button and home button together until the apple logo appears and let go.

and or settings, general, reset, reset network settings.

Ensure mobile data is turned on in your settings too.

Settings, mobile, mobile data

[Anonymous]

Thank you so mcuh MI5. I have put it with it for 3 months but you have sorted me right out. A super star.

Thanks everyone for your help. One happy bunny here now!

[MI5]

Glad you're sorted