No service after tariff change and swap to eSIM

[Bozi]

Did anyone experience issues?

[madasaf1sh]

@Bozi 

first question why did you swap to an eSIM? As this will cause a world of pain as a primary sim…. 

Did you do a sim swap from your physical sim to the eSIM and activate it in myo2? Guide: Sim Swap: a mini guide 2017 update 

[Bozi]

I changed my tariff  and wanted to have extra number to use for on call work -out of hours clients.

Thought it would be faster to swap from physical to eSIM and it was my mistake.

It shows as active but I cant make calls and don’t have network connection.

[MI5]

@Bozi 
You need a new additional contract to get another number, just swapping sims won’t do that. You also need to remove the physical sim to activate the esim. 

[Bozi]

Thank you for taking your time to respond.

I do have PAYG Sim for extra on call work (mainly for incoming calls) which works fine.I understand I wont gain number by sim swap.

Did not mention that as it was not relevant .Issue was lack of network connection on my primary line.

I managed to resolve the issue by changing phone settings.It took me around 100 min to figure out but am not very good with eSIMs or mobile phone technology.

Sadly online customer service couldn’t help.They implied that I can not install an eSIM even though I said I did it and they confirmed  it was active.I did not get any tips on how can I get reconnected to network. I was sent to the store and advice I got was that I should not have requested an eSIM as this only creates problems.

[Enlli]

Personally, I would prefer my main use to be the good old plastic SIM that I can swap about easily if there were problems and the secondary line as eSIM. As it's PAYG that would mean something like giffgaff who do them.