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No dial/ring tone for caller - esim

Callingabyss
Level 1: Joiner
  • 1 Posts
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Registered:

I have an Iphone XS and I am using my esim for this account. When someone calls me my phone rings but the caller cannot hear it ringing, they just hear silence until I answer. The call works fine once I answer but often people think my phone isn't working so do not wait long enough for me to answer.

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O2Leyla
O2 Support
O2 Support
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Registered:
Hello Callingabyss, I would suggest removing the esim via network settings and re registering if you have your esim pack and see if this will help alternatively you can contact customer services on 202 from your O2 handset and get through to our technical support department and see if they can help.

Please note esims can be used upto 3 times anything after this will not work.

Hope this helps.
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MI5
Level 94: Supreme
  • 127014 Posts
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Registered:

@Callingabyss 

It's a known issue with O2 and esim.

No fix available yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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