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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9873 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 384585 Views
  • 4 replies
  • 0 kudos

iPhone 7 overheating, poor WiFi usage and battery life rubbish

I’ve had my iPhone 7 for 6 months, a few months ago it started being a bit funny with our home WiFi but I thought it was the WiFi box. Then it started getting super hot on the back when I was using it (different apps) so I got rid of them and redownl...

Jenny202 by Level 1: Joiner
  • 1001 Views
  • 2 replies
  • 0 kudos

Apple Watch Series 5 Setup

Good morning each, Seems as though this is a common problem. Despite getting a message appx 4 days ago to inform me that my new watch was associated with my number etc, I cannot activate/set-up my data plan either. I follow all the steps verbatum, bu...

Resolved! Upgrade

I'm about to upgrade from an iphone 5s to an iphone11 pro. What should I do with my current phone to prepare for this and how does the switch work in order to save contacts, photos, emails, apps, etc?

AndyK17 by Level 1: Joiner
  • 773 Views
  • 2 replies
  • 0 kudos

Resolved! iPhone roaming data

My iPhone connects fine via home router, but has stopped working on roaming data, I have sufficient data left!

Holden by Level 1: Joiner
  • 989 Views
  • 2 replies
  • 0 kudos

Iphone 11 battery

This is my second iPhone 11 and the battery does not seem to last all day. I’m Not doing anything with it.

Hayley89 by Level 1: Joiner
  • 654 Views
  • 2 replies
  • 0 kudos

Resolved! ReCAPTCHA when searching from safari

When I search from my Safari search bar through google, when I am on mobile it sends me to a google reCaptcha page. Stating that "Our system has detected unusual traffic from your computer or network. This page checks to see if it's really you sendin...

JDW by Level 1: Joiner
  • 3635 Views
  • 3 replies
  • 0 kudos

iPad warranty

Hi, if my iPad is 4 months old and the screen is badly damaged. Does my O2 contract have a 12 months warranty with it that will cover me? Or will it be under warranty with Apple even though I did not buy directly from them?

Resolved! Damaged device

I have damaged the camera lense cover on one of my iPhone 11 cameras and looking to report the damage, was told by an O2 shop to phone 202 but they weren’t any help

SC1 by Level 1: Joiner
  • 825 Views
  • 2 replies
  • 0 kudos

Resolved! Need to unlock old phone when I’m no longer with O2

I have left O2 about a year ago. I have an old iPhone 8 and it is still locked only to O2 SIM cards. I would like to use it with polish provider SIM card. What do I need to do?ThanksKat

KatMor by Level 1: Joiner
  • 976 Views
  • 3 replies
  • 0 kudos

Resolved! E-Sim activation code

Good evening i have just upgraded to an iPhone XR and am switching all of my old data from my old phone. I am trying to add a data plan and need my e-sim activation code. Where would I find this?Any help is appreciated thank you