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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9778 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383802 Views
  • 4 replies
  • 0 kudos

Unlock iPhone from O2 when you are not a client

I have bought an iPhone 6s and the seller has lied when he stated that the iPhone was unlocked. Unfortunately, I am no longer in UK and I don't have a UK SIM to contact the live chat from O2. How can I unlock the iPhone that I have bought ?

Capi by Level 1: Joiner
  • 1264 Views
  • 7 replies
  • 0 kudos

Resolved! New and old phone (without sim) both ring when receiving a call!

I bought a new iphone sim free and have put my SIM card into this. I have given the old device to my mother, who just uses that old phone to connect to the internet without inserting her SIM card. However when somebody calls me BOTH my new phone with...

Al2 by Level 1: Joiner
  • 2200 Views
  • 2 replies
  • 0 kudos

Resolved! incoming calls

My incoming calls are randomly missed. Some are successful, others log as missed call. Guru spent an hour in O2 shop trying everything eg changing sim, rebooting network, latest software, ring from landlines, and different mobile phones, some come th...

Resolved! Camera problems

My front facing camera has just stoped working and I can’t use my Face ID.Whenever I use my camera it’s blurring.

Freddie by Level 1: Joiner
  • 635 Views
  • 2 replies
  • 0 kudos

Resolved! the "silent mode" button does not work

Hello. I bought an iphone 11 at o2 in a subscription and after 2 weeks the "silent mode" button does not work. Can You help me ?

Leszczak by Level 1: Joiner
  • 1196 Views
  • 7 replies
  • 0 kudos

Resolved! Upgrade device

Hi,I hope you are wellI would like to know if i can upgrade the device only, because i have a monthly pay tariff and i wanted to upgrade only the device but i’m having a look and they are offering you the device with the tariff.I hope someone can hel...

Jordi by Level 1: Joiner
  • 492 Views
  • 1 replies
  • 0 kudos

Resolved! new phone/sim wont get signal

I upgraded to iphone SE2020 from iphone 5s -new sim, keepinig number. I inserted new sim in the SE 5 days ago, but still no signal. I switch it on and off a few times a day. Old phone/sim still has the signal. Any thoughts?JT

jaykay63 by Level 1: Joiner
  • 674 Views
  • 2 replies
  • 0 kudos

Apple Watch

Hi All.If I was to buy a pay monthly Apple Watch on here would it automatically link with my mobile number or could I set it up to a different number? I’m planning on giving it to my daughter for her birthday so want it to link it to her iPhone. Than...

CharleneR by Level 1: Joiner
  • 628 Views
  • 2 replies
  • 0 kudos

Resolved! Old phone number associated with iMessage on iPhone

I have just got a new iPhone 11 on a contract with O2. When the phone arrived, I set it up using a temporary phone number (ending -410) and – unintentionally – managed to add this temporary phone number to iMessages for 'Send & Receive'. Yesterday, O...

calski by Level 1: Joiner
  • 889 Views
  • 3 replies
  • 0 kudos

iphone4 unlocking

Have been given an old iphone4 which is on vodafone network which I would like to use with my O2 pay as you go sim card. How can I unlock the phone?Andy

Andy14 by Level 1: Joiner
  • 499 Views
  • 1 replies
  • 0 kudos