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Warrenty

D1c3
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on ‎03-10-2020 19:16

on ‎03-10-2020 19:16

I signed up to an o2 contract 11 months for an iPhone 7 plus 32gb. The phone is having charging problems and the volume keys don't always work. Am I covered under warranty for it to be repaired, if so how do I proceed?
Thanks.
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Cleoriff
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on ‎03-10-2020 19:21

on ‎03-10-2020 19:21

@D1c3 

You get a 12 month warranty with Apple so I would give them a call https://www.apple.com/uk/ 

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MI5
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on ‎03-10-2020 19:22

on ‎03-10-2020 19:22

@D1c3 

You can send it in to O2 or contact Apple for warranty repairs.

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎03-10-2020 19:22

on ‎03-10-2020 19:22

If Apple advise you to return to O2 then follow the advice here

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

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