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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9093 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382276 Views
  • 4 replies
  • 0 kudos

Resolved! Paid - no e-mail confirmation

Hello, yesterday when checking out with apple air pods it said error and i was transferred to „save your basket” page, so i have saved my basket although did not know what happened with my order. O2 took money from my account but i do not have any or...

Apple Watch restock

Any ideas if and when o2 will have the gold Apple Watch series 5 in stainless steel? They advertise they do it but I’ve been trying to order one for weeks and they don’t have that colour only in aluminium

Iphone 11 set up

We have just upgraded to the iphone 11 but the apps are all stuck and not downloading. Any help would be much appreciated

Camera not working

My camera has stopped working. I can’t take any photos or videos - unless I switch the camera to take a selfie. When I go into camera it’s just a black screen. I can’t seem to contact O2 at all which is driving me insane! Can anyone help please??

Stephjb by Level 1: Joiner
  • 829 Views
  • 4 replies
  • 0 kudos

Resolved! Removing old number from imessages

Hi The temporary number that came with my new iphone before i ported my old number over is still the default imessage number (and is still showing on my device info screen as my main number) How do i remove it? ThanksJo

anotherjo by Level 1: Joiner
  • 1402 Views
  • 5 replies
  • 0 kudos

Esim doesn’t activated on apple watch series 5

I have just moved to o2. I moved to o2 with a purpose of using my iPhone 11 pro and my apple watch series 5 together. Currently, i am facing the issue in which esim doesn’t get activated. It gives error message expressing Apple Watch on o2 is only av...

MilanVyas by Level 1: Joiner
  • 3714 Views
  • 7 replies
  • 0 kudos

Resolved! iPhone contract + Apple Watch

Hi. Wondering if someone could help with a little advice. I’m an existing o2 customer with 2 years to go on my contract. I want to purchase an Apple Watch series 3 second hand but I’m unsure on the process of adding the cellular bit to my current pla...

stacy11 by Level 1: Joiner
  • 1028 Views
  • 5 replies
  • 0 kudos

Ipad Pro IOS 13.6 Mobile Broadband SIM

Just recieved a mobile broadband for ipad SIM pack. Follow the instructions that came with the SIM to go to mbb.02.co.uk and register, the number isn't recognised. Called the helpdesk they told me to sync via iTunes then go Mobile Data -> View Accoun...

AndyK1 by Level 1: Joiner
  • 2976 Views
  • 22 replies
  • 0 kudos

Adding iPad to pay as you go

Trying to add a new iPad pay as you go - but it says enter mobile number to get as code - but it's an iPad???

Emlm by Level 1: Joiner
  • 1125 Views
  • 7 replies
  • 0 kudos