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Apple Watch series 4

Claire0074
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Hello, I have an Apple Watch series 4 that won’t Connect cellular data. I have the plan with o2 on my phone but on my watch it says no plan.
I have reset both devices a few times.
I was using this Watch before and I can’t remember If I accidentally cancelled plan data from it, I Definitely didn’t cancel with o2 .
Watch is connected to phone just cellular / mobile data isn’t. Both devices are also up to date.
I would appreciate any help. Thanks
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MI5
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@Claire0074 

If it's still on your account it will effect your new one. 

Numbers here Guide: Coronavirus Community Help and Support 

The one ending in 4005 is best.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 9 of 11
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MI5
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@Claire0074 

You need to call O2 to see if you have an active watch plan Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 11
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Claire0074
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They said it’s on my account that I do, it’s also coming up on my phone that it’s active and I’m being charged for it
Message 3 of 11
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Claire0074
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I keep getting reference code 04
Message 4 of 11
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MI5
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@Claire0074 wrote:
I keep getting reference code 04

Usually that would mean it's a different watch to the one you are trying to activate.

Have you had a replacement watch @Claire0074 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 11
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Claire0074
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I have yes
Message 6 of 11
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MI5
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The old one needs to be deleted from your account @Claire0074 

Call O2 again to get it removed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 11
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Claire0074
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I am having problems getting through to them
Or having them hang up.
A family member has the one that’s last linked to my account, does it make a difference having that ? Thanks
Message 8 of 11
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MI5
Level 94: Supreme
  • 126771 Posts
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  • 21764 Solutions
Registered:

@Claire0074 

If it's still on your account it will effect your new one. 

Numbers here Guide: Coronavirus Community Help and Support 

The one ending in 4005 is best.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 11
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Claire0074
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Thank you for your help M15 much appreciated
Message 10 of 11
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