Apple Watch series 4

[Claire0074]

Hello, I have an Apple Watch series 4 that won’t Connect cellular data. I have the plan with o2 on my phone but on my watch it says no plan.
I have reset both devices a few times.
I was using this Watch before and I can’t remember If I accidentally cancelled plan data from it, I Definitely didn’t cancel with o2 .
Watch is connected to phone just cellular / mobile data isn’t. Both devices are also up to date.
I would appreciate any help. Thanks

[MI5]

@Claire0074 

You need to call O2 to see if you have an active watch plan Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[Claire0074]

They said it’s on my account that I do, it’s also coming up on my phone that it’s active and I’m being charged for it

[Claire0074]

I keep getting reference code 04

[MI5]

---

@Claire0074 wrote:
I keep getting reference code 04

---

Usually that would mean it's a different watch to the one you are trying to activate.

Have you had a replacement watch @Claire0074 ?

[Claire0074]

I have yes

[MI5]

The old one needs to be deleted from your account @Claire0074 

Call O2 again to get it removed.

[Claire0074]

I am having problems getting through to them
Or having them hang up.
A family member has the one that’s last linked to my account, does it make a difference having that ? Thanks

[MI5 · Accepted solution]

@Claire0074 

If it's still on your account it will effect your new one. 

Numbers here Guide: Coronavirus Community Help and Support 

The one ending in 4005 is best.

[Claire0074]

Thank you for your help M15 much appreciated