New contract SIM doesn't receive 4G

[Anonymous]

So my SIM that I just disconnected recieves 4G but my new contract SIM doesn't

It defintely is a 4G SIM and contract

[Anonymous]

I wouldn't be either.

Perhaps fill out the complaints form http://www.o2.co.uk/how-to-complain/complain

[Anonymous]

Thanks for the link, email sent.
Lets hope they get back to me

[Anonymous]

Most welcome.

It can take 28 days for a response but for that amount it's worth a try. 😄

[MI5]

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@Anonymous wrote:
Thanks for the link, email sent.
Lets hope they get back to me

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They will most likely only converse with the account holder though

[Anonymous]

But her account is closed down, she gave permission to take the number to my account and I am the account holder on this contract

[MI5]

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@Anonymous wrote:
But her account is closed down, she gave permission to take the number to my account and I am the account holder on this contract

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But.... your complaint is regarding the closed account that was in your Mothers name 

#justsayin

[Anonymous]

Hmmm, lets see how o2 deal with this...

[jonsie]

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@Anonymous wrote:
Hmmm, lets see how o2 deal with this...

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Slowly....

[Anonymous]

Take it one step at a time Cutiekitty992 and see what they come back with.

If you need communication between your mum and O2 I'm sure you'll be able to sort that with the suggestions made last night.

[MI5]

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@Anonymous wrote:
Hmmm, lets see how o2 deal with this...

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I'm sure you'll let us know