Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

I wouldn't be either.

Perhaps fill out the complaints form http://www.o2.co.uk/how-to-complain/complain
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Thanks for the link, email sent.
Lets hope they get back to me
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Most welcome.

It can take 28 days for a response but for that amount it's worth a try. 😄
Posts: 116,671
Topics: 574
Solutions: 16,178
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G


@Anonymous wrote:
Thanks for the link, email sent.
Lets hope they get back to me

They will most likely only converse with the account holder though Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

But her account is closed down, she gave permission to take the number to my account and I am the account holder on this contract Smiley Wink
Posts: 116,671
Topics: 574
Solutions: 16,178
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G


@Anonymous wrote:
But her account is closed down, she gave permission to take the number to my account and I am the account holder on this contract Smiley Wink

But.... your complaint is regarding the closed account that was in your Mothers name Whistle

#justsayin Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Hmmm, lets see how o2 deal with this...
Posts: 84,483
Topics: 580
Solutions: 4,306
Registered: ‎04-01-2009

Re: New contract SIM doesn't receive 4G

Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Take it one step at a time Cutiekitty992 and see what they come back with.

If you need communication between your mum and O2 I'm sure you'll be able to sort that with the suggestions made last night. Smiley Wink
Posts: 116,671
Topics: 574
Solutions: 16,178
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G


@Anonymous wrote:
Hmmm, lets see how o2 deal with this...

I'm sure you'll let us know Smiley Happy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)