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New contract SIM doesn't receive 4G

Anonymous
Not applicable

So my SIM that I just disconnected recieves 4G but my new contract SIM doesn't

It defintely is a 4G SIM and contract

Message 1 of 202
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201 REPLIES 201

Anonymous
Not applicable
I wouldn't be either.

Perhaps fill out the complaints form http://www.o2.co.uk/how-to-complain/complain
Message 21 of 202
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Anonymous
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Thanks for the link, email sent.
Lets hope they get back to me
Message 22 of 202
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Anonymous
Not applicable
Most welcome.

It can take 28 days for a response but for that amount it's worth a try. 😄
Message 23 of 202
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MI5
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@Anonymous wrote:
Thanks for the link, email sent.
Lets hope they get back to me

They will most likely only converse with the account holder though wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 24 of 202
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Anonymous
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But her account is closed down, she gave permission to take the number to my account and I am the account holder on this contract wink
Message 25 of 202
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MI5
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@Anonymous wrote:
But her account is closed down, she gave permission to take the number to my account and I am the account holder on this contract wink

But.... your complaint is regarding the closed account that was in your Mothers name Whistle

#justsayin wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 26 of 202
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Anonymous
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Hmmm, lets see how o2 deal with this...
Message 27 of 202
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jonsie
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Message 28 of 202
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Anonymous
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Take it one step at a time Cutiekitty992 and see what they come back with.

If you need communication between your mum and O2 I'm sure you'll be able to sort that with the suggestions made last night. wink
Message 29 of 202
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:
Hmmm, lets see how o2 deal with this...

I'm sure you'll let us know slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 30 of 202
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