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New contract SIM doesn't receive 4G

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Anonymous
Not applicable

on ‎25-10-2014 16:35

on ‎25-10-2014 16:35

So my SIM that I just disconnected recieves 4G but my new contract SIM doesn't

It defintely is a 4G SIM and contract

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Anonymous
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In response to Anonymous

on ‎25-10-2014 17:33

on ‎25-10-2014 17:33

I hope this number change doesnt take too long... kind of need my phone...
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Anonymous
Not applicable
In response to Anonymous

on ‎25-10-2014 17:35

on ‎25-10-2014 17:35

Patience is a virtue.

Keep turning airplane mode on and off as suggested.
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MI5
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on ‎25-10-2014 17:36

on ‎25-10-2014 17:36

@Anonymous wrote:
I hope this number change doesnt take too long... kind of need my phone...

Usually around 2 to 4 hours but anything up to 24 as you know......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎25-10-2014 17:37

on ‎25-10-2014 17:37

The way I'm testing is it using my Macbook to send a sms as its all set up with that number and stuff, its failing to send so not ready yet...
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Anonymous
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In response to Anonymous

on ‎25-10-2014 17:42

on ‎25-10-2014 17:42

Have you tried sending a text outbound from the sim in the phone yet ?
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MI5
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on ‎25-10-2014 17:45

on ‎25-10-2014 17:45

SMS is usually the last to come online after a changeover...
Data first, then calls, then SMS
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎25-10-2014 17:48

on ‎25-10-2014 17:48

I cant monitor any of that, data being that my myo2 has changed that I dont have the phone number I wanted showing as thats the disconnected bill. My new contract shows of course but its not the number I kept
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MI5
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on ‎25-10-2014 17:56

on ‎25-10-2014 17:56

Your MY O2 will show the correct number for your contract, so it will change when the transfer takes place.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎25-10-2014 18:01

on ‎25-10-2014 18:01

Most changes seem to happen and show after midnight on myo2 Cutiekitty992
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MI5
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on ‎25-10-2014 18:11

on ‎25-10-2014 18:11

The number transfer change will show at any time - No relationship to website/general account updates at Midnight at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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