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Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

I hope this number change doesnt take too long... kind of need my phone...
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Patience is a virtue.

Keep turning airplane mode on and off as suggested.
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G


@Anonymous wrote:
I hope this number change doesnt take too long... kind of need my phone...

Usually around 2 to 4 hours but anything up to 24 as you know......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

The way I'm testing is it using my Macbook to send a sms as its all set up with that number and stuff, its failing to send so not ready yet...
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Have you tried sending a text outbound from the sim in the phone yet ?
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G

SMS is usually the last to come online after a changeover...
Data first, then calls, then SMS
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

I cant monitor any of that, data being that my myo2 has changed that I dont have the phone number I wanted showing as thats the disconnected bill. My new contract shows of course but its not the number I kept
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G

Your MY O2 will show the correct number for your contract, so it will change when the transfer takes place.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Most changes seem to happen and show after midnight on myo2 Cutiekitty992
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G

The number transfer change will show at any time - No relationship to website/general account updates at Midnight at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)