Solved: New contract SIM doesn't receive 4G

Anonymous · ‎25-10-2014

So my SIM that I just disconnected recieves 4G but my new contract SIM doesn't

It defintely is a 4G SIM and contract

MI5 · ‎25-10-2014

Give it 24 hours to settle after the changeover - If no good call CS and get them to check your account is set up properly on the system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-10-2014

Give it 24 hours to settle after the changeover - If no good call CS and get them to check your account is set up properly on the system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-10-2014

Does it say 4G on the sim.

Have you 4g turned on untie phones settings.

What does it say in your myo2

Anonymous · ‎25-10-2014

Currently waiting for change-over guys so I will give it time, my number still hasn't been put onto this contract and my old SIM is dead... waiting game

Anonymous · ‎25-10-2014

Keep us in the loop. 😄

MI5 · ‎25-10-2014

@Anonymous wrote:
Currently waiting for change-over guys so I will give it time, my number still hasn't been put onto this contract and my old SIM is dead... waiting game

Wouldn't expect it to be showing 4G yet then.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-10-2014

Nope, cannot even send texts or anything from the number so its not ready yet 😞

Anonymous · ‎25-10-2014

Tried turning airplane mode on and off to reset it.

Anonymous · ‎25-10-2014

Yes, currently just left it turned off, o2 guy on the phone at the time did say I will have to keep turning it on and off in the next 2 hours

Anonymous · ‎25-10-2014

Sounds about right.

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