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New contract SIM doesn't receive 4G

Anonymous
Not applicable

So my SIM that I just disconnected recieves 4G but my new contract SIM doesn't

It defintely is a 4G SIM and contract

Message 1 of 202
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MI5
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Give it 24 hours to settle after the changeover - If no good call CS and get them to check your account is set up properly on the system.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 202
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MI5
Level 94: Supreme
  • 154264 Posts
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Registered:
Give it 24 hours to settle after the changeover - If no good call CS and get them to check your account is set up properly on the system.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 202
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Anonymous
Not applicable
Does it say 4G on the sim.

Have you 4g turned on untie phones settings.

What does it say in your myo2
Message 3 of 202
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Anonymous
Not applicable
Currently waiting for change-over guys so I will give it time, my number still hasn't been put onto this contract and my old SIM is dead... waiting game
Message 4 of 202
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Anonymous
Not applicable
Keep us in the loop. 😄
Message 5 of 202
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:
Currently waiting for change-over guys so I will give it time, my number still hasn't been put onto this contract and my old SIM is dead... waiting game

Wouldn't expect it to be showing 4G yet then.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 202
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Anonymous
Not applicable
Nope, cannot even send texts or anything from the number so its not ready yet 😞
Message 7 of 202
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Anonymous
Not applicable
Tried turning airplane mode on and off to reset it.
Message 8 of 202
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Anonymous
Not applicable
Yes, currently just left it turned off, o2 guy on the phone at the time did say I will have to keep turning it on and off in the next 2 hours
Message 9 of 202
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Anonymous
Not applicable
Sounds about right.
Message 10 of 202
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