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New SIM card

HannahM23
Level 1: Joiner
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on ‎21-04-2020 13:03

on ‎21-04-2020 13:03

I recently upgraded my IPhone to a newer version and bought a new SIM I changed them over fine but it’s been over 24hrs now and I still can’t make or receive calls? I have tried removing the SIM and putting it back in again but that doesn’t seem to work
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HannahM23
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on ‎21-04-2020 13:05

on ‎21-04-2020 13:05

Any help would be appreciated!
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PhoneChanger
Level 30: Meditator
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on ‎21-04-2020 13:29

on ‎21-04-2020 13:29

Did you ask for a new sim when your upgraded? as if so this should already be activated. If you didn't and it just arrived with one there is a chance your old one is still working and you will need to complete the sim swap process.
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jonsie
Level 94: Supreme
In response to PhoneChanger
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on ‎21-04-2020 13:31

on ‎21-04-2020 13:31

Use your old sim card or you will need to do a sim swap which is taking much longer than usual

Guide: Sim Swap: a mini guide 2017 update 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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