Missing order

[Anonymous]

We're is my order

[Anonymous]

I orderd iPhone 6 yesterday it was supposed to be here today it's not

[Cleoriff Level 87: Glorious · Accepted solution]

Hi @Anonymous Probably out of stock. Here is some info on tracking your order https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order  but if you want to know what's happened then please ring customer services tomorrow https://www.o2.co.uk/contactus

[MI5 Level 94: Supreme]

If you haven't received a dispatch email you won't have any tracking details which means it hasn't left o2 yet.
Call customer service to chase it up.
http://www.o2.co.uk/contactus

[jonsie Level 92: Chief]

I agree that it's more than likely out of stock but I just don't see why o2 can't email a customer when it's blatantly obvious it's not been delivered on the promised day irrespective of the lack of a live stock system.  Just a case of we have your order, we have your money,we don't need to keep you informed.....

[Anonymous]

O2 don't keep a live stock system so regardless of what the website tells you when you order, the likelihood is that it is not in stock 

[Marjo]

Hey @Anonymous sorry to hear you haven't received your order when expected! Please do check the advice above and let us know how you're getting on with it?