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Accepted Solution

Missing order

We're is my order
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Re: Missing order

I orderd iPhone 6 yesterday it was supposed to be here today it's not
Posts: 73,508
Topics: 688
Registered: ‎14-01-2013

Re: Missing order

Hi @Anonymous Probably out of stock. Here is some info on tracking your order https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order  but if you want to know what's happened then please ring customer services tomorrow https://www.o2.co.uk/contactus

*The Game Is On*

Posts: 88,636
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: Missing order

If you haven't received a dispatch email you won't have any tracking details which means it hasn't left o2 yet.
Call customer service to chase it up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,520
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Missing order

I agree that it's more than likely out of stock but I just don't see why o2 can't email a customer when it's blatantly obvious it's not been delivered on the promised day irrespective of the lack of a live stock system.  Just a case of we have your order, we have your money,we don't need to keep you informed.....

Posts: 0

Re: Missing order

O2 don't keep a live stock system so regardless of what the website tells you when you order, the likelihood is that it is not in stock 

Community Manager
Posts: 5,897
Registered: ‎23-07-2014

Re: Missing order

Hey @Anonymous sorry to hear you haven't received your order when expected! Please do check the advice above and let us know how you're getting on with it? Smiley Happy

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