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Accepted Solution

Mislaid my phone

Hi all,


In the process of moving house and have mislaid my iPhone 5S - been 48hrs now without it. I don't want to report it stolen as I'm 99% certain its in the house or car. I haven't signed up to Find my Phone. what should I do?


Do o2 have a location service although I suspect the battery has discharged by now? Can I getr them to see if calls have been made?  - it is password protected.


I may not respond immediately as spare phone doesnt have internet.


Many thanks


Posts: 75,168
Topics: 695
Registered: ‎14-01-2013

Re: Mislaid my phone

[ Edited ]

Hi @Anonymous In any case of lost or stolen devices you do have to report them asap to O2 and they will block the phone ...

Follow this guide https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

If it has been picked up by someone, you will be charged for the usage. If insured you need to report it to the insurers...It's a matter of some urgency.

If you do eventually find it, then a call to O2 will remove the bar from the phone

*The Game Is On*

Posts: 89,258
Topics: 536
Solutions: 11,655
Registered: ‎04-04-2012

Re: Mislaid my phone

Although it's still worth trying here first https://www.apple.com/uk/icloud/find-my-iphone/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 6,103
Registered: ‎23-07-2014

Re: Mislaid my phone

Hey @Anonymous sorry to hear you lost your phone in the move! Did you end up finding it??

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