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Anonymous
Posts: 0

**STATUS** permanently failed

keep getting this message when sending texts. Also people sending me texts are getting same message. problem is intermitent.

 

any help please?

Posts: 89,258
Topics: 536
Solutions: 11,655
Registered: ‎04-04-2012

Re: **STATUS** permanently failed

Known issue which has been on/off for a while now.
No fix that you can implement yourself unfortunately.
https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/STATUS-Permanently-Failed/td-p/105399...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: **STATUS** permanently failed

Have just bought a brand new sealed iPhone 7 locked to o2. I have an o2 sim-only tariff. I transferred the sim card from my old (o2) iPhone and set the phone up as per Apple's instructions.

 

The only issue is that whenever I power the phone off and on again, I receive a text message with "...**STATUS** Permanently Failed. Message to +44 (number) sent at (date/time)...".

 

Other than that, the phone works fine - but how can I get the **STATUS** message issue resolved...?

Posts: 89,258
Topics: 536
Solutions: 11,655
Registered: ‎04-04-2012

Re: **STATUS** permanently failed

The iPhone sends a silent text message to Apple's servers to activate facetime and imessage each time the phone is started. If this is failing it may well be the cause of the message.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: **STATUS** permanently failed

hello @Anonymous and @Anonymous, are you still having this issue? Please help us here because it should be working Help

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