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**STATUS** permanently failed

Anonymous
Not applicable

on ‎07-07-2017 20:07

on ‎07-07-2017 20:07

keep getting this message when sending texts. Also people sending me texts are getting same message. problem is intermitent.

 

any help please?

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MI5
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on ‎07-07-2017 20:14

on ‎07-07-2017 20:14

Known issue which has been on/off for a while now.
No fix that you can implement yourself unfortunately.
https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/STATUS-Permanently-Failed/td-p/105399...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎11-07-2017 19:36

on ‎11-07-2017 19:36

Have just bought a brand new sealed iPhone 7 locked to o2. I have an o2 sim-only tariff. I transferred the sim card from my old (o2) iPhone and set the phone up as per Apple's instructions.

 

The only issue is that whenever I power the phone off and on again, I receive a text message with "...**STATUS** Permanently Failed. Message to +44 (number) sent at (date/time)...".

 

Other than that, the phone works fine - but how can I get the **STATUS** message issue resolved...?

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MI5
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In response to Anonymous
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on ‎11-07-2017 19:41

on ‎11-07-2017 19:41

The iPhone sends a silent text message to Apple's servers to activate facetime and imessage each time the phone is started. If this is failing it may well be the cause of the message.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MercedesS
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on ‎08-08-2017 09:48

on ‎08-08-2017 09:48

hello @Anonymous and @Anonymous, are you still having this issue? Please help us here because it should be working Help

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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