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MMS NOT WORKING

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Anonymous
Not applicable

on ‎02-01-2014 10:35

on ‎02-01-2014 10:35

Hi,

I have an iPhone 5 with the latest software ISO.7.0.4. I recently changed my number say about a month ago & ever since I can't send or receive mms. I have reset my network settings. I found an old thread from 2011 & changed my apn passwords etc to what they said but still no joy. I'm guessing the information was out of date. Please help!
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Anonymous
Not applicable

‎02-01-2014 10:36 - edited ‎02-01-2014 10:37

‎02-01-2014 10:36 - edited ‎02-01-2014 10:37

Phone O2 and have your account provisioned for mms.

You will also need to have your O2 data turned on even tho it does not actually use it.

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Anonymous
Not applicable

‎02-01-2014 10:36 - edited ‎02-01-2014 10:37

‎02-01-2014 10:36 - edited ‎02-01-2014 10:37

Phone O2 and have your account provisioned for mms.

You will also need to have your O2 data turned on even tho it does not actually use it.
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MI5
Level 94: Supreme
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on ‎02-01-2014 10:37

on ‎02-01-2014 10:37

Call cs to make sure its provisioned on your account ok.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎02-01-2014 11:57

on ‎02-01-2014 11:57

Thanks guys! will do that now, it must be that as i have checked it against friends and family phones and our settings are the same.

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Anonymous
Not applicable

on ‎02-01-2014 11:58

on ‎02-01-2014 11:58

You're welcome.

And welcome to the Community Forum.
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