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Loss of visual voicemail, again

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Suffolklady
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on ‎08-06-2018 19:30

on ‎08-06-2018 19:30

Right then, I appeared to have lost the ability to see voicemails appearing after an iOS update recently. I called 02 and they amended some settings and then it reappeared. I've downloaded a further iOS update today and I'm now back to square one and have no visual voicemail. Anyone else? 

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MI5
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‎08-06-2018 19:56 - edited ‎08-06-2018 19:56

‎08-06-2018 19:56 - edited ‎08-06-2018 19:56

Hi @Suffolklady

Please try the following:

Dial 1760 to turn off then 1750 to turn back on

Reset network settings

Text the word STATE to 9011 

Let us know if any of these work for you please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎08-06-2018 19:56 - edited ‎08-06-2018 19:56

‎08-06-2018 19:56 - edited ‎08-06-2018 19:56

Hi @Suffolklady

Please try the following:

Dial 1760 to turn off then 1750 to turn back on

Reset network settings

Text the word STATE to 9011 

Let us know if any of these work for you please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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anticpated
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on ‎08-06-2018 20:50

on ‎08-06-2018 20:50

Obviously you need find out what the visual voicemail settings are how to change them yourself.
Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra
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MI5
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on ‎08-06-2018 21:10

on ‎08-06-2018 21:10

@anticpated wrote:
Obviously you need find out what the visual voicemail settings are how to change them yourself.

They are set automatically from the data bolt on and apn.

If you don't have the iData bolt on and your apn isn't "idata.o2.co.uk" it will never work, but the apn is the only user customisable setting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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on ‎09-06-2018 06:42

on ‎09-06-2018 06:42

It suggests an issue perhaps with the type of sim if after an iOS update . If o2 have checked your account I would pop into an o2 store and get a replacement pay monthly sim . This will rule out sim issues
iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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anticpated
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on ‎09-06-2018 08:54

on ‎09-06-2018 08:54

Hope you get it resolved.
Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra
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jonsie
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on ‎09-06-2018 15:22

on ‎09-06-2018 15:22

I'm with @adamtemp64 on this. Nothing would change on your account but issues like this could result from the incorrect type of sim when the phone reboots. 

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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anticpated
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on ‎09-06-2018 19:03

on ‎09-06-2018 19:03

I admit iphones are not my niche subject alas after purchasing partly I should really find out.
Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra
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EmilieT
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on ‎11-06-2018 13:24

on ‎11-06-2018 13:24

Hi @Suffolklady, have you managed to get your Visual Voicemails sorted since you last posted? Let us know if you need any further help smiling

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Suffolklady
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on ‎16-06-2018 11:37

on ‎16-06-2018 11:37

The first time it happened I had to phone 02 and they changed settings and it worked. This time it worked resetting the network settings and rebooting as suggested here. If it happens a 3rd time I'll ask for another SIM card. Thank you one and all.
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