cancel
Showing results for 
Search instead for 
Did you mean: 

Loss of 4G

Anonymous
Not applicable

I recently upgraded my iPhone 6 plus tariff from 3GB data on 4G to 6GB on 4G. I received a new sim which I installed as per instructions only to find that I can no longer receive 4G. I queried this with my local O2 shop, who tried various options and eventually told me they could not help and I should go to Apple, even though their diagnostic test found no fault with my phone. I asked if they would reverse the upgrade and they said no. So I am now paying an increased amount for a slower service (i.e. 3G not 4G). This treatment can't be right, surely? Do I really have to return my fault-free phone to Apple? Help!

Message 1 of 22
27,388 Views
21 REPLIES 21

MI5
Level 94: Supreme
  • 143449 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You need standard data tariff adding.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 21 of 22
669 Views

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

How can they add a bb bolt on when you specifically told them to check the one you needed? Terrible! 

Message 22 of 22
659 Views