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Loss of 4G

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Anonymous
Not applicable

on ‎09-03-2016 21:22

on ‎09-03-2016 21:22

I recently upgraded my iPhone 6 plus tariff from 3GB data on 4G to 6GB on 4G. I received a new sim which I installed as per instructions only to find that I can no longer receive 4G. I queried this with my local O2 shop, who tried various options and eventually told me they could not help and I should go to Apple, even though their diagnostic test found no fault with my phone. I asked if they would reverse the upgrade and they said no. So I am now paying an increased amount for a slower service (i.e. 3G not 4G). This treatment can't be right, surely? Do I really have to return my fault-free phone to Apple? Help!

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MI5
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on ‎23-09-2017 08:45

on ‎23-09-2017 08:45

You need standard data tariff adding.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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In response to MI5
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on ‎23-09-2017 12:16

on ‎23-09-2017 12:16

How can they add a bb bolt on when you specifically told them to check the one you needed? Terrible! 

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