Locked out of Iphone5

[Anonymous]

Hi, my son has managed to lock himself out of his Iphone 5, forgot his passcode, so tried through itunes and forgot his Apple log in ! Seriously ! lol Anyway does this mean the account is basically no good now, as he is no locked out completely! I am thinking the only option is too start again , new contract and phone etc.Unless anyone can suggest any other way? Not a happy Mum !   Thanks all.

[Cleoriff · Accepted solution]

Hi @Anonymous You son needs his PUK to unblock his phone. Go into My O2 https://www.o2.co.uk/myo2

go to My device, then Device details.
Follow the advice here....

https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone

More info here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=14760

If nothing works then you will need to contact customer services https://www.o2.co.uk/contactus

[Cleoriff]

As it's an iPhone you could try this advice from Apple ...which will mean you unless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. Choose a way to erase your device so you can remove your passcode:

• If you've synced with iTunes, use iTunes.
• If you can't sync or connect with iTunes, use recovery mode.

https://support.apple.com/en-gb/HT204306

for more info...

[Anonymous]

Great ! Thank you. We will try those options tomorrow and update , thanks again .

[Cleoriff]

@AnonymousHope it works out for you

[jonsie]

It sounds difficult given Apple's security. Can he get into iTunes? If so, did he not use the same password for his Apple id? When are you going to let him back in the house.....? 

[MI5]

The only way is to put iPhone into DFU mode and reinstall firmware as a new phone.
He will also need a new Apple ID if he can’t remember the current details to reset the password.
https://www.theiphonewiki.com/wiki/DFU_Mode

[Anonymous]

Just be aware that if you restore the iPhone through DFU mode and your son doesn’t know the Apple ID password and the Find my iPhone feature was enabled before he locked himself out, the phone will not go past the activation screen unless you successfully log in to the Apple ID it was used with before the lockout.

[Marjo]

Good evening @Anonymous, it would be lovely to hear how you're getting on with this and if the suggestions above worked with the iPhone?