Unlock phone

[Anonymous]

I have been given an iPhone 5c by a family member and need it unlocked so I can insert my sim. This is proving difficult as my provider is unable to do it so I went to an o2 shop who couldn't do it either. Please advise so that I can get this done quickly

[Cleoriff · Accepted solution]

Hi @Anonymous Was it an O2 phone originally? If so use this guide https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

If it didnt come from O2 then the network provider it's linked to will have to provide the unlock code

Edited to add. It may already be unlocked. Have you tried a different sim in it?

[MI5]

It doesn’t sound like you have an o2 phone so if the original network can’t help you need to ask on your local market stall.