Itemised bill

[Anonymous]

Hi I need to get to  itemised bill how do I do this please

[jonsie · Accepted solution]

• Open your bill
• Scroll down to see 6 previous bills and click on one of those. 
• Scroll down to the bottom of that bill and click on
• View and print older bills 
  That will bring up the old style web page 
• Scroll down to the bottom of that page and you will see Download and print PDF bill 

[pgn]

That *should* work - if you are one of the few that end up at a page like the text below, then contact O2 online support/chat or @Anonymous on Twitter to request a paper bill (free of charge, of course!).

There’s a Problem

There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below. 


Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1006527376&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=1f87451a-0dc5-4ae4-b1d5-22a3e0a982bb 
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 27/07/2017 18:32:58

[jonsie]

Yes there is that particular issue but hoping @Anonymous isn't one of those affected. 

[MI5]

For further reading, we have a community guide here too https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/101...

[pgn]

That particular bug does seem to be sporadic in its selection of individual to impact, yes.

Hopefully @Marjo can keep us afflicted ones posted about progress on the download/print current or previous bills front  

[pgn]

The tutorial referenced in @MI5's reply really is top-notch, could not ask for a clearer "how-to", well worth every Kudos point it gets.