Iphone

[dan_ababi]

I bought an iPhone 12 pro from your store and it is not good

[Cleoriff]

Mmmm....doesn't sound good for a 'flagship' device.

[MI5]

No widespread reported issues so either a one off or the individual setup causing it.

[dan_ababi]

I tried to contact a consultant and I couldn't

[dan_ababi]

I called and the robot closed at some point

[dan_ababi]

can you give me a phone number where I'm sure I'll find someone?

[MI5]

@dan_ababi 

There are no ther numbers than what you have already.

Try 202 from your O2 mobile......
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[dan_ababi]

Hello, I need a new sim card, how can I change it?

[MI5]

@dan_ababi 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[dan_ababi]

without calling somewhere not possible?

[dan_ababi]

I don't know English and it's hard for me to call