cancel
Showing results for 
Search instead for 
Did you mean: 

Iphone

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I bought an iPhone 12 pro from your store and it is not good
Message 1 of 26
3,278 Views
25 REPLIES 25

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:
the problem is that the battery is not good and it discharges overnight it discharges by 20%
Message 2 of 26
1,294 Views

MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@dan_ababi 

All new phones need a week to settle down and index all the files. 

If it is still not good after a week, contract O2 for a replacement Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 26
1,292 Views

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:
the phone is already a week old
Message 4 of 26
1,291 Views

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:
we assume it takes a week, then why is it only unloading in the evening?
Message 5 of 26
1,289 Views

MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
As I said, if over a week, call for a replacement.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 26
1,287 Views

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Can you give me the number of replacement teams?
Message 7 of 26
1,284 Views

MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

All numbers for customer service in the link in my first reply @dan_ababi 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 26
1,278 Views

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:
one more question ... is it possible to change another one?
Message 9 of 26
1,274 Views

MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@dan_ababi 

Yes, if within 14 days you can change your mind and choose a different phone. 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 26
1,268 Views