Re: Iphone

dan_ababi · ‎11-11-2020

I bought an iPhone 12 pro from your store and it is not good

dan_ababi · ‎11-11-2020

the problem is that the battery is not good and it discharges overnight it discharges by 20%

MI5 · ‎11-11-2020

All new phones need a week to settle down and index all the files.

If it is still not good after a week, contract O2 for a replacement Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dan_ababi · ‎11-11-2020

the phone is already a week old

dan_ababi · ‎11-11-2020

we assume it takes a week, then why is it only unloading in the evening?

MI5 · ‎11-11-2020

As I said, if over a week, call for a replacement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dan_ababi · ‎11-11-2020

Can you give me the number of replacement teams?

MI5 · ‎11-11-2020

All numbers for customer service in the link in my first reply @dan_ababi

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dan_ababi · ‎11-11-2020

one more question ... is it possible to change another one?

MI5 · ‎11-11-2020

@dan_ababi

Yes, if within 14 days you can change your mind and choose a different phone.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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