This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Iphone

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-11-2020 06:57

on ‎11-11-2020 06:57

I bought an iPhone 12 pro from your store and it is not good
Message 1 of 26
5,084 Views
0 Kudos
25 REPLIES 25

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-11-2020 07:01

on ‎11-11-2020 07:01

the problem is that the battery is not good and it discharges overnight it discharges by 20%
Message 2 of 26
2,076 Views
0 Kudos

MI5
Level 94: Supreme
In response to dan_ababi
  • 153614 Posts
  • 654 Topics
  • 29315 Solutions
Registered:

on ‎11-11-2020 07:03

on ‎11-11-2020 07:03

@dan_ababi 

All new phones need a week to settle down and index all the files. 

If it is still not good after a week, contract O2 for a replacement Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 26
2,074 Views
0 Kudos

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-11-2020 07:05

on ‎11-11-2020 07:05

the phone is already a week old
Message 4 of 26
2,073 Views
0 Kudos

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-11-2020 07:09

on ‎11-11-2020 07:09

we assume it takes a week, then why is it only unloading in the evening?
Message 5 of 26
2,071 Views
0 Kudos

MI5
Level 94: Supreme
In response to dan_ababi
  • 153614 Posts
  • 654 Topics
  • 29315 Solutions
Registered:

on ‎11-11-2020 07:11

on ‎11-11-2020 07:11

As I said, if over a week, call for a replacement.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 26
2,069 Views
0 Kudos

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-11-2020 07:17

on ‎11-11-2020 07:17

Can you give me the number of replacement teams?
Message 7 of 26
2,066 Views
0 Kudos

MI5
Level 94: Supreme
In response to dan_ababi
  • 153614 Posts
  • 654 Topics
  • 29315 Solutions
Registered:

on ‎11-11-2020 07:24

on ‎11-11-2020 07:24

All numbers for customer service in the link in my first reply @dan_ababi 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 26
2,060 Views
0 Kudos

dan_ababi
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-11-2020 07:33

on ‎11-11-2020 07:33

one more question ... is it possible to change another one?
Message 9 of 26
2,056 Views
0 Kudos

MI5
Level 94: Supreme
In response to dan_ababi
  • 153614 Posts
  • 654 Topics
  • 29315 Solutions
Registered:

on ‎11-11-2020 07:50

on ‎11-11-2020 07:50

@dan_ababi 

Yes, if within 14 days you can change your mind and choose a different phone. 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 26
2,050 Views
0 Kudos
Top