Iphone

dan_ababi · ‎11-11-2020

I bought an iPhone 12 pro from your store and it is not good

dan_ababi · ‎14-11-2020

for that and I resorted to a conversation to make it easier for me to solve the problem

MI5 · ‎14-11-2020

You can try live chat.

If you go to the shop pages it might show up for you https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dan_ababi · ‎23-11-2020

good evening i need help i requested a sim card and i can't activate it how can i do that?

MI5 · ‎23-11-2020

@dan_ababi

If your old sim is still working you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update

If not, you need to contact O2 Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dan_ababi · ‎23-11-2020

don't have the old sim card and I don't have a signal on the phone so I can’t call how to proceed?

MI5 · ‎23-11-2020

@dan_ababi

If you can post here you can call using Skype.

Details in the link I gave you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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