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Iphone Screen totally black

Anonymous
Not applicable

on ‎16-08-2017 17:45

on ‎16-08-2017 17:45

My Iphone battery ran out this morning and ever since it won't turn on. Screen completely black, tried numerous chargers for hours, tried holding home & on/off keys down....

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MI5
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on ‎16-08-2017 17:47

on ‎16-08-2017 17:47

Sometimes it can take a while if battery is totally exhausted but if still no response you should contact Apple for help as they may be able to start it up in store for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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‎16-08-2017 17:49 - edited ‎16-08-2017 17:50

‎16-08-2017 17:49 - edited ‎16-08-2017 17:50

According to Apple they advise this

If the iPhone is frozen and can't be restarted in the normal way do the following: Press and hold the Sleep/Wake button and the Home button simultaneously for at least 10 seconds. If the red slider appears or the screen dims, keep pressing the two buttons until the Apple logo appears.
https://support.apple.com/en-gb/contact
 

Veritas Numquam Perit

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Anonymous
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on ‎16-08-2017 19:12

on ‎16-08-2017 19:12

Have you tried Apple official chargers? Try a restore via iTunes 

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Martin-O2
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on ‎17-08-2017 10:42

on ‎17-08-2017 10:42

Hey @Anonymous did any of the above advice get your iPhone up and running? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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