Solved: Sim

Anonymous · ‎13-08-2017

Hi, I have a new iphone SE and there is no sim card. I can't switch my card from my old 4s as it is a completely different shape. I have tried to get onto live chat or phone 02 for the last 2 days and can't get through. What can I do please?

adamtemp64 · ‎13-08-2017

check if the sim can be pushed out to make it smaller or pop into an o2 store they will sort it all for you or ring customer services they are the only options

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎13-08-2017

check if the sim can be pushed out to make it smaller or pop into an o2 store they will sort it all for you or ring customer services they are the only options

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎13-08-2017

I agree, your very best option is to go into an O2 store and they will sort a new sim out for you and transfer your number over.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-08-2017

Definitely easiest to call into an o2 shop.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎18-08-2017

Are you able to give us an update @Anonymous? Did you get your sim swapped over?

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