on 27-09-2016 18:22
on 27-09-2016 18:22
Phone bought 22 months ago
No AC
Screen replaced with apple in Feb this year
Ok, so no issues what so ever until the IOS10 was installed 2 weeks ago. Now the phone has a touch ID error and fails to work. All the usual things have been tried, flatten the phone, re-install backups, start as new phone and still nothing.
Finally managed to get an appointment at AS and went through the diagnostics with them and low and behold, it shows a software issue with the TOUCH ID.
So, the reset the phone or recovery mode as they called it, holding down the sleep & hold button whilst connecting to itunes. Great, it works again.
A notification came through of an update on IOS10 (version 3 i believe) and im back to square one.
Ive tried replicating what they did at the genius bar nut to no avail. The phone upon start up says "unable to activate touch ID"
O2 have washed there hands of it and dont want to know, Apple say they can replace the handset at a cost of £200+.
As this was shoing as a software fault, unless im missing somthing here, this seems absolutely disgusting.
Has anyone experienced this? does anyone have any other dvice as to how to proceed or is this a case of suffer the loss of an otherwise perfect Iphone 6 with out so much as a scratch on it?
Any sensible advice always welcome
Solved! Go to Solution.
on 28-09-2016 11:52
on 28-09-2016 11:52
It sounds silly but just something to bear in mind - if you have a tiny cut or something on the finger/thumb you use this can cause issues - I had a tiny split in my thumb a few months ago from a thorn and this made my phone unable to use touch ID and I thought it was an issue with the phone (as I too had the screen replaced) but I just had to set up another finger/thumb.
Not sure if you've tried other digits.
on 28-09-2016 12:24
on 28-09-2016 13:29
on 28-09-2016 13:29
Ahh okay - sorry I can't be of more help.
on 30-09-2016 08:31
The software may be reporting that it can't access the Touch ID hardware. The cable for the Touch ID could have been disturbed when the screen was replaced and not replaced properly. A recent jolt to the phone may have caused this cable to move slightly and all that is needed is to have it reconnected.
I would advise you to talk to an authorised Apple repair technician and I mean a somebody who repairs Apple devices for a living. I worked developing computer software for over 40 years and I have the greatest respect for computer engineers.
Even if the Touch ID button has become faulty they are not too expensive if you end up having to pay for the repair yourself.
on 01-10-2016 00:06
on 01-10-2016 00:08
on 22-10-2016 13:12
on 22-10-2016 13:12