Solved: Iphone 6 16GB, Unable To Activate Touch ID

Anonymous · ‎27-09-2016

Phone bought 22 months ago

No AC

Screen replaced with apple in Feb this year

Ok, so no issues what so ever until the IOS10 was installed 2 weeks ago. Now the phone has a touch ID error and fails to work. All the usual things have been tried, flatten the phone, re-install backups, start as new phone and still nothing.

Finally managed to get an appointment at AS and went through the diagnostics with them and low and behold, it shows a software issue with the TOUCH ID.

So, the reset the phone or recovery mode as they called it, holding down the sleep & hold button whilst connecting to itunes. Great, it works again.

A notification came through of an update on IOS10 (version 3 i believe) and im back to square one.

Ive tried replicating what they did at the genius bar nut to no avail. The phone upon start up says "unable to activate touch ID"

O2 have washed there hands of it and dont want to know, Apple say they can replace the handset at a cost of £200+.

As this was shoing as a software fault, unless im missing somthing here, this seems absolutely disgusting.

Has anyone experienced this? does anyone have any other dvice as to how to proceed or is this a case of suffer the loss of an otherwise perfect Iphone 6 with out so much as a scratch on it?

Any sensible advice always welcome

Anonymous · ‎22-10-2016

Thanks people for your help

I had the phone finally fixed yesterday by a member of the apple Genius Bar who actually knew what they were talking about.

The fault kept returning upon restoring a backup from my laptop. I was told after 2 further visits that I should be doing a restore from iCloud and not my iTunes backup. This copied the software error to the lap top and copies the error straight back on when I was restoring the phone

Only way to get around this is is to restore from an iCloud back up

View solution in original post

MI5 · ‎27-09-2016

What they did at the genius bar is known as DFU mode.
Have you followed it correctly and reinstalled the software completely?
https://www.theiphonewiki.com/wiki/DFU_Mode

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-09-2016

We have a few iPhone experts here @Anonymous I will ask @adamtemp64, @MI5 or @Anonymous to help

Any of them could be online soon...

Veritas Numquam Perit

Cleoriff · ‎27-09-2016

See? One of them is here already....:smileytongue:

Veritas Numquam Perit

MI5 · ‎27-09-2016

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-09-2016

@MI5 wrote:

Why eye rolling? I was pointing out that you were helping before I had finished posting. That's all credit to you.... and just highlights my lack of speed with typing...

Veritas Numquam Perit

adamtemp64 · ‎27-09-2016

Not seen this on my 6s I will ask a mate who has the 6 and see what version software they are running as I am on the beta programme!

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎27-09-2016

10.0.2 is the latest isn't it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎27-09-2016

My mates running 10.0.2 is working fine and better than it used to.

Some tips here

https://www.imobie.com/support/how-to-fix-touch-id-not-working-on-ios-devcies.htm

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎27-09-2016

@MI5 wrote:
10.0.2 is the latest isn't it?

Yes or 10.1 beta

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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