Solved: Invalid SIM

Anonymous · ‎20-11-2017

Hi there,

My phone suddenly alerted me last night that my SIM is invalid.

I have an active tariff plan, I have restarted my phone, updated the IOS, removed and reinserted the SIM card and I am now trying to get hold of O2 to discuss why this has happened and get it resolved. However, live chat isn't working and I don't have a working phone to call from/receive a call from. I can't get to a store right now and if I can fix the issue without going to a store this would be preferable!

Any advice?

Thank you

MI5 · ‎20-11-2017

It sounds like sim failure so a new sim is required.
In store is quickest if you can get there otherwise all contact numbers are here including landline numbers
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-11-2017

It sounds like sim failure so a new sim is required.
In store is quickest if you can get there otherwise all contact numbers are here including landline numbers
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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