Internet not working abroad

[Anonymous]

I am in O2 Travel & always use internet abroad. Since arriving in Slovakia yesterday the internet hasn't worked at all even though it says 3g at the top of my phone. I am using the o2 SK network. Every time I try to select another network it says "no service". I have reset the networks, switched my phone off & on, switched on data roaming & selected 2g, 3g, 4g. Nothing works. This is frustating because I have to leave my hotel for an event soon & last night I got cut off from the chat with 3 different agents without it being resolved.

[jonsie]

---

@Borage wrote:

How can I text ACTIVE to 2020 when my O2 SIM will not give me any service here in Hungary

---

Have you tried selecting another network manually?

Try cleaning the sim card and rebooting the phone.

[Cleoriff]

@BorageCheck your internet settings here. Your APN may be wrong for use of an iphone abroad. It also depends whether you are on contract or PAYG.

https://www.teamknowhow.com/discover/discover/o2-apn-settings

If it's idata, you may have to change it to mobile.o2.co.uk (then it will need changing back when you return to the UK)

[samdtd]

I have the same problem

[MI5]

---

@samdtd wrote:
I have the same problem

---

If you have an iPhone, change your apn to "mobile.o2.co.uk" 

If any other phone, text the word "ACTIVE" to 2020 or manually input the data settings https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

If still no good, try a manual network selection and choose a different network.

Finally, contact customer services to get your account checked for any internayional bars http://www.o2.co.uk/contactus

[Speedology]

Many thanks for the advice. I have payg and changing the APN on my iPhone did the trick. Will I need to change it back to idata on returning to the UK?

[Cleoriff]

Hi @Speedology 

Yes you will

[jonsie]

When you come back call customer service and ask them to put you on the correct bolt on @Speedology 

[Dianyi]

Bro you literally saved my day

[Oxonian]

That is an odd post @Dianyi on a thread that has been dormant for more than five years. 

Out of interest, would you like to tell us what your problem was and how you solved it ?

[Dianyi]

I flew to Greece with my O2 number and when I arrived I only had 2G connections without data. I could make phone calls, but couldnt connect to the internet. Tried rebooting etc and nothing worked. Then I found out this post and changed the APN to mobile.o2.co.uk (originally payg.o2.co.uk) and i got 5G!