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Anonymous
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Internet not working abroad

I am in O2 Travel & always use internet abroad. Since arriving in Slovakia yesterday the internet hasn't worked at all even though it says 3g at the top of my phone. I am using the o2 SK network. Every time I try to select another network it says "no service". I have reset the networks, switched my phone off & on, switched on data roaming & selected 2g, 3g, 4g. Nothing works. This is frustating because I have to leave my hotel for an event soon & last night I got cut off from the chat with 3 different agents without it being resolved.
Posts: 88,133
Topics: 532
Solutions: 11,337
Registered: ‎04-04-2012

Re: Internet not working abroad

Contact or PAYG?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 88,133
Topics: 532
Solutions: 11,337
Registered: ‎04-04-2012

Re: Internet not working abroad

Do calls work?
If so you can call customer service for free on contract
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Internet not working abroad

Update: for anyone with the same problem, I fixed it by texting "ACTIVE" to 2020.
Posts: 72,640
Topics: 684
Registered: ‎14-01-2013

Re: Internet not working abroad

[ Edited ]

@Anonymous wrote:
Update: for anyone with the same problem, I fixed it by texting "ACTIVE" to 2020.

Obviously your internet/data settings were wrong then if its working now @Anonymous

http://www.geeksquad.co.uk/articles/o2-apn-settings

*The Game Is On*


Anonymous
Posts: 0

Re: Internet not working abroad

Yes but it's strange because I am abroad several times a year & never have a problem so I don't know how the settings could change. I wanted to leave the post here in case anyone else has this problem.
Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Internet not working abroad

Have you upgraded or changed tariff since you last went abroad?
Level 1: Joiner
Posts: 1
Registered: ‎23-06-2018

Re: Internet not working abroad

You may need to check which Access Point you are connected to.

In Rome I found I had connected to the O2 Mobile Web and since I had a Pay As You Go SIM I changed the Access Point to O2 Pay & Go and it is now connected to data OK and I am able to access the Internet OK.

Posts: 72,640
Topics: 684
Registered: ‎14-01-2013

Re: Internet not working abroad


@noviceaus wrote:

You may need to check which Access Point you are connected to.

In Rome I found I had connected to the O2 Mobile Web and since I had a Pay As You Go SIM I changed the Access Point to O2 Pay & Go and it is now connected to data OK and I am able to access the Internet OK.


All in here @noviceaus. Problem is with iPhones.

Some work abroad just as they would in the UK, others need APN settings changed.

Never an issue with any other network iPhone. Just O2...

*The Game Is On*


Level 1: Joiner
Posts: 1
Registered: ‎21-03-2018

Re: Internet not working abroad

How can I text ACTIVE to 2020 when my O2 SIM will not give me any service here in Hungary