Inclusive Data
on 24-11-2017 12:24
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on 24-11-2017 12:24
Hi,
I recently hcanged to O2 on a plan where i have 12GB of data a month, but i just received a text 4 days after starting to use the phone stating i've used "80% of your inclusive data", despite the fact that i've got 9.5gb still left when i look at my o2. I was wondering whether i'll get charged more for continuing to use my data, and what the difference between inclusive and my standard data is?
Thanks.
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on 05-01-2018 17:55
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on 05-01-2018 17:55
@Anonymous wrote:
@Martin-O2 found anything out yet? Just to put our minds at rest. Thanks.
I've updated the guide @Anonymous here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-01-2018 10:04
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on 08-01-2018 10:04
Nothing yet @Anonymous I'll chase this up today.
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on 08-01-2018 16:45
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on 08-01-2018 16:45
Hi guys,
I've heard back on this one and @Anonymous was correct!
Once your tariff allowance has run our you will be notified. However if you get any additional allowance due to a promotion, you will be able to continue to using your data until your extra allowance has run out. You can check this via your My O2 App or online via your O2 online account.
I hope that clears this up but any further questions please let me know.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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on 14-08-2023 08:40
Can anyone tell me what it means when they say all my inclusive data is used up? I got that message soon after switching to new phone. Do I need to do anything or will they simply charge a little more next month?
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on 14-08-2023 08:45
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on 14-08-2023 08:45
Check your data usage in My-O2.
It should tell you how much is your allowance, how much you have used and when it refreshes
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on 14-08-2023 20:20
I used to get this every month. My plan was actually 1GB but I get a 20GB bolt on for free. However, it only looked at the 1gb to determine my data limit as that was the plan inclusive gb.
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