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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9093 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382276 Views
  • 4 replies
  • 0 kudos

apple watch not receiving calls

my apple watch does not receive incoming calls or messages when my iphone is turned off, but can still make outgoing calls?

Apple Watch Mobile Data Plan does not work

I have an Apple Watch Series 8 and not long ago switched to 02. The mobile data plan for my watch just does not work and keeps disconnecting. I spoke to someone at 02 support yesterday and he told me to try and reset my watch. I did that and then dis...

Sarah54 by Level 1: Joiner
  • 716 Views
  • 3 replies
  • 0 kudos

O2 miskakingly blocked IMEI but unable to unblock

Hello if anybody can help with this it would be much appreciated as it is driving me crazy. Few weeks ago fraud happend on my account and someone upgraded my account and took out an iphone 14 Pro Max to be delivered to another address that is not min...

Al_009 by Level 1: Joiner
  • 3003 Views
  • 8 replies
  • 0 kudos

Resolved! Faulty Airpod

Hi All I bought 2nd gen Apple Airpods from 02Shop in April this year and I've found that one pod is faulty and won't keep charge. I appreciate I am outside of the initial 14 and 30 day periods. What steps should I take to use any automatic warranty w...

Dugstarr by Level 1: Joiner
  • 708 Views
  • 2 replies
  • 0 kudos

Swapping sim card

I’ve just upgraded my iPhone and I’m giving my old iPhone to a friend and I’m trying to set it up for him. 02 have text him a code to his old iPhone but that phone doesn’t work. Is there another way? I’m a technical dummy so please respond in Janet &...

Spongycat by Level 1: Joiner
  • 513 Views
  • 1 replies
  • 0 kudos

Resolved! Where has online chat gone please?

I broke my phone last week and came on here and clicked speak to online advisor but nothing happened so I opened a complaint (not heard anything). Come on again today and the option to speak to advisor isnt there anymore. Can't call as I don't have a...

JK91 by Level 1: Joiner
  • 460 Views
  • 1 replies
  • 0 kudos

Error 106. Apple Watch Mobile service

Good morning everyone Yet another Error 106 topic.Called support, they couldn’t do anything, but sent me to the O2 store. At the store problem wasn’t fixed as well. However, consultant told me the he couldn’t see any active plan fot my account within...

Apple Watch Data Setup 106 error

I'm getting the common problem when trying to setup data on my apple watch : Oops, something went wrong. Try again and if the problem continues call 202 for free from your 02 mobile, quoting reference code 106 Can somebody please assist? I have done ...

Resolved! Payment plan

Need to pay my bill for 6 month payment plan tried to do it through app but not working

Mick21 by Level 1: Joiner
  • 772 Views
  • 2 replies
  • 0 kudos

Resolved! How to remove cellular from watch

How do I remove cellular from my Apple Watch? It is really not worth me paying for it as it is always on wifi. I can't find how to cancel it off my bill. Thanks for your help