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Inclusive Data

Anonymous
Not applicable

Hi,

I recently hcanged to O2 on a plan where i have 12GB of data a month, but i just received a text 4 days after starting to use the phone stating i've used "80% of your inclusive data", despite the fact that i've got 9.5gb still left when i look at my o2. I was wondering whether i'll get charged more for continuing to use my data, and what the difference between inclusive and my standard data is?

Thanks.

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MI5
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No charges for exceeding data as it just stops.
I'd call customer services though on 202 to question why you are getting that message.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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I'd you've just joined its possible you are on a pro rata allowance until your billing date? 

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Martin-O2
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Hello @Anonymous did you find out what was happening with your data? 

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Anonymous
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“If you have recently purcahsed any of our O2 promotionl offers across Double Data, Triple Data and Quadruple Data your data will be applied as a bolt on and not appear on your bill.

This means the increase data allowence will only be triggred once you have reached the standard allowence.

Example: Standard allowence 3GB, Quadruple promotion allowence 12GB. As a customer you will see 3GB on all communications and bills, once you reach the standard 3GB allowence the promotional 12GB will begin.”

This is from the mobiles.co.uk website
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jonsie
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That could explain it.perhaps @Wa10 could confirm for us?

@Martin-O2 could you also check please?

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MI5
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Same as the discount being applied as a bolt on i guess?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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It makes perfect sense. O2's systems can't seem to be programmed to recognise this type of offer and to stop automated texts going out.

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Martin-O2
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@jonsie Thanks for the mention. I'll see what I can find out! 

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Anonymous
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@Martin-O2 found anything out yet? Just to put our minds at rest. Thanks.
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